1. 14-day full refund
Any first paid month is fully refundable within 14 days of the charge, for any reason. Write to billing@kaade.construction with the account email and we refund to the original payment method.
Legal
Refund Policy
Last updated 1 September 2026. If LiLo does not fold into your workflow, take your money back.
2. Renewals
Renewal charges are refundable within 7 days if the plan was unused during that period — no nano-prompt compiles, no twin runs, no assistant messages.
3. Downgrades and cancellation
Cancelling stops the next renewal; the current period stays active until its end. We do not pro-rate partial months, but you keep full access until the period closes.
4. Service failure credits
If the hosted control plane is unavailable for more than 8 hours in a calendar month, you can request a credit of 20% of that month's fee.
5. What is not refundable
Usage overages already consumed, custom onboarding delivered by the support roster, and accounts terminated for breach of the Terms of Service.
6. How long it takes
Approved refunds are issued within 5 business days. Your bank may take a further 5-10 days to display them.
Questions · legal@kaade.construction